Store Policies

EXCHANGE/RETURN POLICY

We hope that you will be happy with your purchase. However, if you are not completely satisfied, and want to return or exchange for another style or color, please call us. We will do our best to accommodate as long as the item is still in its original factory condition and meet the following requirements.

1. You must telephone us within 5 business days of receipt of the item to obtain a Return Authorization Number (RA). All returns must have the RA number visible on the outside of the box and a copy of the original Invoice with reason for return inside.
2. The return must be post-marked no later than 10 business days from invoice date. CMC WIGS is not responsible for loss of or damaged returned package in transit. Therefore, we recommend that the returned package is properly insured.
3. The item must be returned in its original packing and factory conditions which includes the following description:
   1. Item remains in new, as shipped condition
   2. All labels, tags, and hairnet must be included and attached
   3. Item can not have any chemicals or hair products applied, nor scent of perfume, or cigarette odor.

All return packages not meeting ALL requirements listed above will be refused or sent back at customer’s expense. In addition, the following will apply to all returns and exchanges:

1. Shipping and handling fees are non-refundable.
2. There is a 25% restocking fee applied to each return/exchange.
3. No refund will be issued, only credit towards your CMC account to apply to your next purchase. Credit is valid for one year from date of issue.
4. The following items are non-returnable and can not be exchanged: color rings, costume items, special ordered and discontinued/clearance sale items, and all human hair products.

SHIPPING POLICY

Most orders that are placed before 11 AM Pacific will be shipped by the next day via FedEx, United Parcel ground service or US Postal Service. \ If you need the merchandise urgently, please choose an expedited method of shipping during check-out, or call us, we will try our best to get it to you at the earliest possible date.

For customers outside of the U.S., please call or email us for more information.

If the merchandise is returned to us because the customer filled out the wrong address, refused to accept, or was unavailable for delivery, all shipping costs including the return shipping and restocking fee will be charged to the customer’s account.

The customer is responsible for local custom fees such as taxes and duties.

Sales tax will be applied to purchases shipped to California addresses.
 
CHANGE AND CANCELLATION OF ORDER

We will make every effort to change or cancel your order if it has not been shipped.
 
Please contact us by phone within two (2) hours of placing your order at (800) 262-WIGS (9447). Our customer service hours of operation are Monday through Friday, from 10 AM to 3 PM Pacific Time.
 
DAMAGED ITEMS

Every product is thoroughly inspected prior to shipping. When your order arrives, please check the package for any damages that may have occurred during shipping. If your item has been damaged, please contact us promptly within 24 hours of delivery at (800) 262-WIGS (9447) or contact@cmcwigs.com.

To assure satisfactory resolution, please retain the original shipping box and packing materials with the damaged item for inspection by the carrier.